Learning to Say “No”

I’ve had a long career in social services; services being the keyword here.  I’m used to providing services for people with little or no money and receiving a barely adequate salary for doing so.  I’ve been so conditioned to say yes; to make things happen for people, that when I decided to become an entrepreneur, I had a very difficult time saying no or asking for payment.  In fact, I am still working on asking for money and I am a long way from feeling comfortable saying no, however, I now do both whether I like it or not.

What I came to realize was that if I wanted to be successful in my business, I had to transition from a “yes” mindset to a “no” mindset.  That might seem counterintuitive to some, however, it’s the difference between success and failure for me.  People are always asking me for free advice, or to do this thing or that for them with no expectation of having to pay for my time and services.  If I didn’t take responsibility for transforming that expectation, I would not be able to support myself.

This was brought home to me recently by Adam Urbanski.  I attended his recent Overnight Authority Webinar and he talked about the importance of making this transition to saying no.  He had us figure out how much an hour of our time was worth (my rate used to be $200 an hour for training) then break it down to what that is worth per minute ($3.33).  So you call me and ask me if I can give you 20 minutes of my time to help you with something in your business.  If I do, I have now invested $66.66 in your business and you’ve invested nothing in mine.  You have what you needed, and I have 20 less minutes to invest in my own business.  How is this a formula for success?

That was a huge turning point in my approach to considering what to say yes to and when to say no.  Just this week someone asked me to help co-host an ongoing series of teleseminars about how we can bring transformation to the world to create a more positive situation.  It’s a topic close to my heart and I was tempted to say yes.  However, she intends this to be a “giving” situation with no opportunity for promotion by any of the co-hosts.  Rather than accept right away, which I wanted to do, I asked her for time to consider her request.  I weighed the time commitment required for those calls against what I need to do to in my business right now.  Using my old training rate of $200, I would be investing  between $300 and $400 worth of time into her program each month.  Additionally, this topic was not relevant with my business at this time which is empowering teens and young adults to develop economic self sufficiency by starting their own business.  I could not see any justification for accepting her request, even though it would get my name out to some new people who may or may not take the time to visit my website.  I had to tell her “no.”

I didn’t like telling her no, but I have to say, I was proud of myself for making the best decision for my business, at least at this time.  It’s all part of the transition from the mindset of a salaried social services worker to an entrepreneurial mindset.  I’m not about making money, however, money is an essential part of life and there are many things I can make happen in the world if I have money available.   With that in mind, this year is my year to get my program out into the world and bring money into my business.

What things should you say “no” to?

Do you need help figuring out what you need to say no to?  Do you have a clear picture of where you are in the different areas of your life and business?  It might be time for a reality check so you can identify where you need to make changes.  If are subscribed to my blog, then you already have Julia Neiman’s 2 Step Reality Check to Discover and Overcome the Hurdles That Stand Between You and Your Dreams.  If you don’t have a copy of the Reality Check, simply enter your name and email in the box at the top right side of the page and it will be on it’s way to your inbox in seconds.

 

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Retha Groenewald - January 4, 2013

Awesome post. It is not always easy to say no, but it is sometimes essential.
Retha Groenewald recently posted…Who are these Women?My Profile

    Julia - January 4, 2013

    It’s a real challenge for me to say no, Retha, but it’s a skill I have to hone or I’ll be the one holding me back. Thank you for commenting.

Denys Kelley - January 4, 2013

The power of NO.
I’m still learning it too.
Loved the Overnight Authority with Adam and his many co-stars.
And the example that you gave- with breaking down just a moment of your time- Perfect!
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    Julia - January 4, 2013

    Overnight Authority was great. I attended the live event in Huntington Beach in 2011 as a guest of a friend and I’ve been following Adam ever since. I’m taking his year long Navigator course which just started. I just interviewed him for my upcoming program. That was an eye opening exercise to breaking down a moment of my time. It really brought the point home. Thank you for reading and commenting Denys.

Jacqueline House - January 4, 2013

Great advice and well said. Thank you!
Jacqueline House recently posted…Creating Value: Do As I Say, Not As I DoMy Profile

    Julia - January 4, 2013

    Thank you Jacqueline. I appreciate you stopping by and leaving your comment.

Tish Times - January 4, 2013

WOW! OUCH! I have felt the same way for many years! I help job seekers (companies too) and I always felt like, maybe they (the job seekers)can’t afford it. I have since switched my thinking to INVESTMENT instead of cost. People will invest in what is important for them. I’ll admit that I give away my share of help, but I see more value in my business than I previously did and I have learned to say NO! Great post!

    Julia - January 4, 2013

    Thank you for leaving your comment and adding to the conversation, Tish. You got it exactly right, it’s about valuing our business and our time more. In training and teaching others, I am learning my own lessons.

Gustavo - January 4, 2013

I have to say No to some of the things in my To-Do list. I keep filling up that list with things I don’t really need to do (even though they sound so beneficial).

    Julia - January 4, 2013

    That’s it Gustavo. I can find a lot of reasons why I want to do things, how they will be beneficial to me or just things that I would love to do. I have to remind myself that this is not the time for those kinds of things – I have to stay focused on the things I need to do to propel my business forward. This the year my business goes global and brings in lots of money and anything that doesn’t support that, is not something I can put my time into. Thank you for reading and leaving your comment.

Wendy Flynn - January 4, 2013

Julia – Great post! When we consider the true “value of time” of our own personal time, it really makes a difference in how you (literally) *spend* your time!

PS – love the design of your site!
Wendy Flynn recently posted…Planks A Lot!My Profile

    Julia - January 4, 2013

    Thank you Wendy, I appreciate the positive feedback and you comment. It’s nice to meet you. All these years and I’m still working through valuing myself and my time.

Amy Putkonen - January 4, 2013

I think it is really important to weigh out how closely the opportunity lines up with your business goals. I love your idea of weighing out the cost you would be charging for hour time and seeing if your gains are worth that. I also think it is important to check within and say yes only to things that are a big yes in your heart.
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    Julia - January 4, 2013

    Hi Amy. Thank you for reading and posting your comment. It is important to put more emphasis on the business goals at this point in time. I do have to say no to some of the things that, as you stated, are “a big yes in my heart.” Simply due to time constraints. There are many things I’d like to say yes to that would take too much time away from the projects I really, really need to focus on.

Nanette Levin - January 4, 2013

I had a business associate that impressed upon me the importance of saying no more than a decade ago. It’s funny, Julia, you talk about harnessing your power in other blog posts and this one ability that can be huge in making this so. I don’t imagine anyone enjoys saying no – particularly when it’s for causes or people we like. Being able to do so, though, not only helps you, but also everyone else you’re giving to in your life. There are only so many hours in the day and spreading yourself too thin causes all activities in your life to suffer.
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    Julia - January 4, 2013

    What a great lesson that business associate taught you. You are right on target about the relationship of being able to say no to not giving away our power and, I might add, dissipating our energy. Giving it way means there is less energy for us to do what we need to do. Thank you for reading and commenting, Nanette.

Shauna - January 4, 2013

What a great post – my biggest issue is always saying NO to when my children or hubby want to BUY something, ha, ha, ha… It is so hard to say NO when they want a piece of candy or new toy.. ha, ha, ha…

    Julia - January 4, 2013

    Shauna, when I training parenting classes, I always told my parents not to be surprised when their toddler said no to everything. Afterall, who taught them that word? It is often hard to refuse things to kids and hubby, but hey, sometimes you just do or they’ll walk all over you. Then who will take care of them? Saying no is a good skill to have. Thank you for leaving your comment.

Amy - January 4, 2013

Thanks for the great article! So important for all, but especially those of us just starting out!

    Julia - January 4, 2013

    You are welcome Amy. Thank you for reading and leaving your comment.

Roy A. Ackerman, Ph.D., E.A. @cerebrations.biz - January 4, 2013

I just had a meeting today with someone who doesn’t say no. His logic was that it still involves revenue. I spent an hour or two showing him that revenue does not mean profits, nor does it not mean that he needed to fall behind in some task that yielded returns in excess of the one he accomplished.

Great reminder here, Julia!
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    Julia - January 5, 2013

    At least I’ve learned that lesson that revenue doesn’t mean profit. It’s all relative to debt. Thank you reading and for sharing your comment Roy. I appreciate your continued support.

Harriet Stack - January 4, 2013

Great post, thanks. Your comments reflect a lot of work I have done recently on my relationship with money which is so much to do with valuing myself, my time and my services. I find it so much easier to do things for nothing than to put myself out there in a commercial sense. Baby steps!
Harriet Stack recently posted…What do you worry about?My Profile

    Julia - January 5, 2013

    I used to be where you are Harriet. No more though. I am serious about making this year about bringing money into my business. Thank you for sharing about the work you’ve done recent.

Minette - January 5, 2013

I learned this lesson the hard way too, Julia. It took me a long time to stop feeling guilty for saying no but I learned that saying no to one thing opened up space for the bigger opportunity that was waiting for me.
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    Julia - January 5, 2013

    Hi Minette. Thank you for sharing the lesson you learned and adding to the conversation. It’s amazing how many parts there are to a lesson learned. I feel sad having to refuse to co-host that call, however, I don’t feel guilty. Yay for me. It didn’t occur to me to feel guilty because I was doing what I had to do for my business.

Alyssa - January 5, 2013

Been there, done that, got the tshirt. Soooo feeling you on this post. I had to learn the HARD way to say nO.
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    Julia - January 5, 2013

    Lessons learned the hard way are often the best lessons and get integrated faster. I no longer mind the hard way as long as it’s fast :-). Thank you for your comment Alyssa. I want one of those T-shirts.

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